Client Information & Procedures
Please read the following information carefully and ask any relating questions at the start of your consultation.
Compassionate Coaching / Counselling
Like everything in life, Coaching / Counselling, has a beginning, a middle and an end. Our sessions are designed to empower you to perceive things as they really are so you can expertly steer and navigate your own life. As the expert in your own life, you choose the topics you wish to address in our sessions. You can choose to end our our professional relationship at any time, however, I would ask you to respectfully discuss this with me prior. I will always assist you to find another suitable professional if you would like or need to be referred to someone different.
Professional Confidentiality & Record-keeping
Our relationship is confidential. Therefore, what we disclose to each other in our sessions is confidential unless a) you give me permission to discuss it with another person / people (eg. Family members); b) failure to disclose the information would place someone at serious or imminent risk; or c) it is required by law. As part of standard professional practice, I may discuss your case with my supervisor(s) but your identity would not be disclosed. I keep notes during our sessions to help me to reflect on your situation. Other than that, no recording can be made by yourself or myself of our sessions.
Fees and cancellations
Consultation fees are to be paid at each session if paid by cash. Alternatively, payments can be made with direct bank transfer 3 days prior to our session (as long as they are cleared prior to the appointment). I will only give you bank details after the first session because I do not give my bank details out to people I have not yet met. If you have to cancel an appointment, you must notify me 24 hours in advance, otherwise the full consultation fee is payable.
Complaints Procedure
If you have any complaints or concerns about my services, please discuss this with me respectfully. If you are uncomfortable discussing it face to face you can email me. If after discussing this respectfully together, you still have grievances, then you have the option to make a formal complaint to the ACA (Australian Counselling Association).
Emergencies
For all crisis situations immediately contact 24 hour crisis supports:
Lifeline 13 11 14 or SMS 0477 13 11 14
Domestic Violence: 1800RESPECT 1800 737 732 or SMS 0458 737 732
Dial 000, or go to the accident & emergency department of your nearest hospital.